Refund and Returns Policy

At Skinnie, we are committed to providing high-quality skincare products and customer satisfaction. However, if you are not satisfied with your purchase, our Refund and Returns Policy offers clear guidance.

1. Eligibility for Refunds and Returns

• Skincare Products: Due to the sensitive nature of skincare products, we only accept returns for unopened and unused items in their original packaging. Products must be returned within 14 days of delivery.
• Damaged or Incorrect Items: If you receive damaged or incorrect products, please contact us within 48 hours of receiving your order. We will request photographic proof to process a refund or replacement.
• Non-Returnable Items: Items that have been opened, used, or are past the return window are not eligible for a refund. Customized or personalized products are also non-returnable.

2. Refund Process

• Refunds are issued to the original payment method and will be processed within 7-10 business days after we receive and inspect the returned items.
• Shipping costs are non-refundable unless the return is due to our error (e.g., damaged or incorrect products).

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a product defect or shipping error.
• To initiate a return, please contact our support team at info@fasttopix.com with your order number and reason for the return.